Refund Policy

Effective: March 29, 2026

1. Credit-Based System

ShotRoom uses a prepaid credit system. Credits are purchased in packs — Starter, Standard, Pro, and Studio — and are consumed when AI image generation tasks are performed. Credits have no expiry date and remain in your account until used. This policy governs how refunds and credit restorations are handled within this system.

2. Automatic Refunds for Failed Generations

If an AI generation fails due to a system error on our end, credits are automatically refunded to your account. You will see the credit restoration reflected in your balance immediately after the failure is detected. No action is required from you — the refund is handled entirely by our system. You can then retry the generation at no additional credit cost.

3. Unused Credits

Purchased credits do not expire. Your credit balance remains in your account indefinitely until you choose to use them. Credits are non-transferable and cannot be moved between different ShotRoom accounts. They have no cash value and cannot be exchanged for money.

4. No Refund on Used Credits

Once credits are successfully consumed for AI image generation — meaning the system produced an output image — those credits cannot be refunded or restored. This policy applies even if you are dissatisfied with the quality of the generated output. We encourage you to use the Director's feedback loop at Step 6 to refine the master before committing to the full batch generation.

5. Purchase Refunds

Credit pack purchases are final. Monetary refunds to your original payment method (bank account, card, UPI, or wallet) are not available for credit purchases. This policy exists because credits are immediately available for use upon purchase and the cost of AI generation is incurred by us at the time of purchase.

6. Exceptions

Refund exceptions may be considered on a case-by-case basis for the following situations: unauthorized purchases (reported to us within 24 hours of the transaction), system-wide outages or incidents that consumed credits without producing any output, and duplicate charges resulting from a payment processing error. In approved exception cases, credits will be restored to your account or a monetary refund will be processed depending on the circumstances.

7. Dispute Process

To raise a refund dispute, contact us at support@shotroom.in with your registered account email address and the relevant transaction details (amount, date, and transaction ID). We will review your request and respond within 3 business days. If your dispute is approved, credits will be restored to your account promptly.

8. Contact

For refund inquiries or billing questions, please contact us at support@shotroom.in or visit our Contact page.